Du kommuniserer med oss

Når du gir henvender deg til oss via nettsiden (kontaktskjema, kommentarfelt, chat eller lignende), på e-post, via telefon (anrop, tekstmelding) eller sosiale medier, behandler vi personopplysninger. Avhengig av hvor og hvordan du sender oss melding, kan dette være navn, kontaktinformasjon, IP-adresse og øvrige opplysninger du velger å sende til oss.

Formålet er å kunne svare på henvendelser fra deg, for historikk, og for å ha dokumentasjon i tilfelle vi mottar reklamasjoner, klager eller rettslige krav. Det rettslige grunnlaget er f), der de berettigede interessene er å kunne svare på henvendelser fra deg, for historikk, og for å ha dokumentasjon i tilfelle vi mottar reklamasjoner, klager eller rettslige krav. Vi går gjennom, arkiverer og sletter henvendelser etter behov, men ikke sjeldnere enn hvert andre år. Regnskapsmateriale oppbevares inntil fem år, etter reglene i bokføringsloven.

Online (Digital) or Partially Online Services:
When you purchase online or partially online services from us, we will process personal data such as profile pictures, names, messages (chat), video (images and sound), and IP addresses. These digital services may include 1-1 sessions/channelings, audio files for activation/healing, and courses/memberships in groups. If you purchase a course/membership that takes place in groups, your information may also be shared with other participants in the group, but your information will not be shared with unauthorized parties.

Purpose:
The purpose is to deliver products and services to you after you place an order/purchase, maintain a history of sold products and services, and manage and follow up on the customer relationship. The legal basis is b) agreement and c) legal obligation according to the accounting and tax laws. Accounting records are kept for up to five years in accordance with the bookkeeping law.

Marketing to Existing Customers:
When you become a customer with us, we process personal information as mentioned above. If you have an existing customer relationship with us, we may send you marketing emails in accordance with the Marketing Act § 15.

Purpose:
The purpose is to provide good customer service. The legal basis is f), where the legitimate interests are offering you relevant products and services. The legal basis may also be a), where you have given us your consent. You can unsubscribe from marketing emails at any time. Information on how to unsubscribe is provided in all marketing-related emails we send. The data will be retained as long as the customer relationship exists, until you unsubscribe or until you object to the processing.

You Subscribe to Our Newsletter:
When you subscribe to our newsletter by, for example, downloading a freebie (in exchange for your name and email address) or signing up for a webinar, we will send newsletters by email with the intention of inspiring and motivating you to be a magician in your own life. The newsletter may also contain information about blog posts, discounts, offers, checklists, and similar content. The newsletters sometimes include information about our products and services. When you subscribe to the newsletter, we process personal data such as name, contact information, and IP address.

Purpose:
The purpose is to inform you about relevant news and offers, and to provide good customer service to potential and existing customers. The legal basis is a) consent. Subscribing to the newsletter is voluntary, and you can withdraw your consent (unsubscribe) at any time by clicking "unsubscribe" at the bottom of any of the emails.

Analytics:
The provider we use to send out newsletters has integrated analytics that shows whether subscribers open the emails and click on links within them. This functionality is built into the system and cannot be disabled. If you do not want your data to be analyzed this way, you should not subscribe. We use the data to analyze the results of the newsletters and to tailor content for our subscribers. The legal basis is f), where the legitimate interest is continuously improving our products and services. The data will be retained as long as you remain subscribed and will be deleted no later than two years after unsubscribing.

You Register for an Event:
When you participate in free events with us, we process personal information such as name and contact information. For paid events, we also collect order and payment information. Personal data from digital events like free webinars is processed the same way as when you subscribe to our newsletter. The purpose is to offer relevant courses, lectures, and workshops or fulfill the agreement for a booked event. The legal basis is a) consent, b) agreement, and c) legal obligation according to accounting and tax laws. We may also use your data to send you a request for feedback about the event you attended and possibly invite you to other similar events. The legal basis is f), where the legitimate interest is continuously improving our products and services and offering you good customer follow-up.

Data Retention:
The data will be retained until you request it to be deleted or for up to two years after the event, or, by agreement, for up to five years in accordance with the bookkeeping law.

You Participate in a Survey:
We always inform you of the purpose of surveys we conduct and whether they are anonymous or not. We do not share the information with others or use it for other purposes than what we have stated. For anonymous surveys, we do not collect personal data. The legal basis for non-anonymous surveys is a) consent. The data will be retained until you request it to be deleted or for up to two years after you completed the survey.

You Are a Supplier or Collaborate with Us:
When you enter into an agreement with us, either as a partner or data processor, we process personal information such as name, contact information, and correspondence. The purpose is to enter into an agreement with you, and the legal basis is b) agreement. The data will be retained for up to five years in accordance with the bookkeeping law. We process personal data related to general correspondence and communication as described above.